Ability to interact, negotiate and respond to both internal customers and clients regarding claim administration, product or service issues, with positive problem-solving skill. Clearly expresses ideas in oral, written and presentation form.
Provide effective leadership as well as technical claim and/or product knowledge, achieving results through others. Responsible for selection, development, motivation, appraisal and salary recommendations of reporting subordinates. Responsible for assisting in implementation of new accounts and ensuring ongoing satisfaction. Promote effective working relationships among team and Sales, Underwriting and Brokers. Coordinate appropriate assessment and assignment of customer to suitable claims examiner. Team will exercise expense management through investigation, appropriate follow up, case management and claim settlements.
Duties and Responsibilities: Supervisor will ensure compliance with policy, provisions, state and federal regulations. Supervisor will also be responsible for developing and sustaining excellent client relationships. Position Summary: The Supervisor Integrated Claims (DI/FMLA) will supervise a team of Claims Examiners as they investigate, evaluate and determine benefit eligibility of Disability and Leave of Absence claims in a timely fashion. Matrix is a friendly and pleasant office environment offering flexible schedules M-F. Matrix Absence Management offers a full benefit package- Medical, Dental & Vision, including 401K match. Our mobile app technology provides ease of use to our client and employee in reporting claim information. Our highly customer centric approach is to try and duplicate the culture of our clients to make the experience seamless for employees. We partner with our clients Human Resources department to manage Workers' Compensation, Disability and/or Leave of absences until the claim is resolved or the employee returns to work. 7 Full-time 2 hours ago Full Job Description Job Responsibilities and Requirements Matrix Absence Management is one of the top Third Party Administrators (TPA) supporting clients in absence management (FMLA/Disability/Workers' Compensation).
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